At Master Locks Shop, we stand behind the quality of our professional-grade home improvement products. We want you to be completely satisfied with your purchase of bathroom fixtures, flooring solutions, electrical components, and hardware products. If you’re not satisfied, we’re here to help with our straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Your item must be unused and in the same condition you received it
  • All original packaging, tags, and accessories must be included
  • The return must be initiated within 15 days of receiving your order
  • A valid proof of purchase is required

Non-Returnable Items:

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Electrical Components: Circuit breakers, cable & wire connectors (once opened)
  • Custom Orders: Special-order flooring materials or custom-cut hardware
  • Opened Flooring Materials: Carpet tiles or ceramic flooring with opened packaging

Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]”.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our warehouse at:
    Master Locks Shop Returns
    319 Lynn Avenue
    Pickerel, WI 54465
    USA

    Note: You are responsible for return shipping costs unless the return is due to our error.

  5. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund within 5 business days.

Exchanges Process

If you need to exchange an item for a different size or model:

  1. Follow steps 1-4 of the Returns Process above
  2. In your initial email, clearly specify the replacement item you’d like
  3. We’ll process the exchange once we receive your original item
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Information

Refunds will be issued to your original payment method:

  • Credit Card Payments: 5-7 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return Request – [Your Order Number]

Dear Master Locks Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to Return:
[Product Name] – [Quantity] – [Reason for Return]

Preferred Resolution:
[Refund / Exchange for (specify product)]

Additional Information:
[Any other relevant details]

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

For any questions about our returns and exchanges policy, don’t hesitate to contact our Wisconsin-based support team at [email protected].